​Solutions for FinTech
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Understanding customer interactions is the only thing AI can be applied. Customers interact with banks in two main ways, communications and transactions. NaturalText AI offers graph based contextual understanding for both needs.
Sentimental Analysis of Customer communications - NaturalText offers a way to ask the question of why customers are complaining, why customers are unhappy and what are top issues in customer interactions. Our AI works on any language, any size thus there is no need to train the AI to understand the sentiments of customers.
KYC - NaturalText AI's name matching is robust matching which even compares entire databases itself. That is all-against-all checking, taking each name and comparing it with every other name to check for similarities and duplicates. This allows companies to find issues in the customer's KYC.
Anomalies - Finding weird transactions would need executives to understand the pattern to implement in traditional methods. NaturalText AI groups the similar transactions to find anomalies without any pre-training.