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Customer Insights - NaturalText way

Know how and why of the customer sentiments - Scores are now stale.

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NaturalText AI offers the SMB and Enterprise companies to understand the customer feedback, remove the spam and bot messages, rank the customer feedback based on priority and extract issues automatically.

Automating the understanding of customer feedback is a long cherished goal of Enterprise companies. Getting to know how many customers like the product, what they are saying in social media and messages/mails to the company is too numerous to know that manually.

Traditional NLP methods and current genAI only show to rate or score the sentiment of the customer feedback. That would work just to understand the numbers or general trend but how to fix the issues mentioned?

That is the problem NaturalText fixes.

Companies will know why customers are unhappy.
NaturalText will rank the issues raised by customers.

Seeing the visibility in the Knowledge graph. How those issues are connected in the feedback will help to fix those issues.

Spam and NSFW messages are filtered automatically.

Multiple language messages are handled easily.

All with On-Premise advantage.

Get NaturalText AI for knowing your customers better. Contact info@naturaltext.com

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